Payment and Refund Policy

HANCHU TECHNOLOGY LTD
Company Number: 16733567
Address: 22 High Street, Gainsborough, England, DN21 1BH
Phone: +44 (0) 7397 844405
Email: hanchutechnology@outlook.com

General Payment Terms

All services provided by HANCHU TECHNOLOGY LTD are subject to fees agreed in proposals, contracts, or invoices. Payments must be made in GBP (£) through bank transfer, debit/credit card, or other approved payment methods. Unless otherwise stated in writing, invoices are due within 14 calendar days from the date of issue. Clear and timely payments ensure the smooth continuation of services, and failure to meet deadlines may result in service delays or suspension.

Advance Payments and Deposits

For larger projects or long-term agreements, we may request an upfront deposit, typically ranging from 20% to 50% of the total project cost. This deposit secures our resources and confirms the commitment of both parties to the project. Deposits are generally non-refundable, except in cases where the cancellation is initiated by us before any work has begun. If the client cancels after the deposit is paid, the deposit will be retained to cover administrative and preparation costs.

Recurring Payments

Where services involve ongoing IT support, hosting, or system maintenance, payments are billed on a recurring basis — monthly or quarterly, depending on the terms of the service contract. Recurring invoices must be settled in advance for the upcoming period. If payment is not received on time, services may be temporarily suspended until the outstanding balance is cleared. Continued failure to pay may result in termination of the service agreement.

Late Payments

Invoices that are not paid by the due date may be subject to statutory late payment interest at 8% above the Bank of England base rate, in line with the Late Payment of Commercial Debts (Interest) Act 1998. In addition, we reserve the right to charge administrative fees for issuing reminders and managing overdue accounts. Persistent late payment may lead to suspension of services or termination of the agreement, with any outstanding amounts remaining payable in full.

Cancellations by Clients

Clients who wish to cancel their services must provide at least 30 days’ written notice. Any fees for services already provided or work completed remain payable in full. For prepaid service packages, partial refunds may be considered at our discretion, depending on the proportion of unused services. This ensures fairness while covering the resources already allocated and work already performed on behalf of the client.

Cancellations by the Company

We reserve the right to cancel or suspend services in specific situations, such as non-payment, breach of contract by the client, or unforeseen operational challenges that prevent us from delivering the service. In such cases, clients will always be notified in writing. If cancellation occurs on our side and the client has prepaid for services that have not yet been delivered, we will issue a fair refund for the unused portion of the service.

Refund Eligibility

Refunds are generally not offered once services have been delivered, as IT consulting and digital services involve significant time, expertise, and resources. However, refunds may be granted in exceptional cases. These include duplicate or erroneous payments, our inability to deliver the agreed service due to issues within our control, or mutual agreement between both parties to terminate the contract before any work has begun. Each refund request will be carefully reviewed on a case-by-case basis.

Refund Processing

Approved refunds will be processed promptly, typically within 14 business days of confirmation. Refunds will be made using the same payment method originally used, unless otherwise agreed with the client. Once processed, we will provide written confirmation of the refund. Please note that processing times may vary depending on the client’s bank or payment provider.

Non-Refundable Services

Certain services are strictly non-refundable due to their nature. These include completed consulting sessions, software installations and configurations, data migration or integration services, and custom development work once delivered. Additionally, licensing or subscription fees paid to third-party providers on behalf of the client cannot be refunded under any circumstances, as these costs are outside our control. Clients should carefully review their requirements before purchasing such services.

Dispute Resolution

If you believe that you are entitled to a refund or have a concern about a payment, you must contact us within seven days of the issue arising. All disputes must be submitted in writing to hanchutechnology@outlook.com, and we will aim to review and respond within 10 business days. Our goal is to resolve disputes fairly, transparently, and in line with applicable UK consumer and commercial law. If resolution cannot be reached, disputes may be escalated to the appropriate regulatory or legal channels.

Changes to This Policy

We may update this Payment and Refund Policy from time to time to reflect changes in legislation, business practices, or operational needs. Any updates will be posted on our website, with the effective date clearly stated. We encourage clients to review this policy periodically to remain informed about our payment and refund practices.