This Privacy Policy describes how HANCHU TECHNOLOGY LTD (“we”, “our”, “us”) collects, uses, stores, and protects your personal information. We are committed to safeguarding your privacy and handling your data in a transparent and secure manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Company Information:
HANCHU TECHNOLOGY LTD
Company Number: 16733567
Address: 22 High Street, Gainsborough, England, DN21 1BH
Phone: +44 (0) 7397 844405
Email: hanchutechnology@outlook.com
1. Information We Collect
We may collect and process the following categories of personal data:
Transaction Data: details of services purchased, billing information, and payment history.
Identity Data: full name, company name, job title.
Contact Data: email address, phone number, business address.
Technical Data: IP address, browser type, operating system, and cookies.
Usage Data: details of how you use our website, services, and communications.
2. How We Use Your Information
We process your personal data for the following purposes:
To comply with legal and regulatory obligations.
To provide and maintain our services.
To manage client relationships and respond to enquiries.
To process payments and issue invoices.
To improve our website and IT solutions.
To send service updates, technical notices, and relevant communications.
3. Legal Basis for Processing
We rely on the following lawful bases to process your personal data:
Legitimate interest: when we have a business reason to process your data, balanced against your rights.
Consent: when you agree to receive marketing communications.
Contract: when data processing is necessary for us to deliver services.
Legal obligation: when we must comply with applicable laws.
4. Sharing of Data
We do not sell or rent your personal information. We may share your data only with:
- Trusted third-party service providers (e.g., IT hosting, payment processors, CRM platforms).
- Professional advisers (e.g., lawyers, accountants, auditors).
- Regulatory authorities if required by law.
All third parties are bound by contractual obligations to protect your information.
5. Data Retention
We only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting obligations. Retention times differ depending on the type of data:
- Customer records (contracts, invoices, support logs): up to 6 years (legal compliance).
- Marketing data (subscriptions, newsletters): until you withdraw consent or unsubscribe.
- Technical data (cookies, IP logs): typically 12–24 months for analytics and security.
Once retention periods expire, we securely delete or anonymise your data. If deletion is not immediately possible (e.g., backups), the data will be isolated and protected until removal.
6. Data Security
We implement strict technical and organisational measures to secure your data, including:
- Encryption of data in transit and at rest.
- Regular security monitoring and audits.
- Restricted access to personal data based on role.
- Use of firewalls, anti-malware tools, and intrusion detection systems.
Despite our efforts, no system is 100% secure. However, we take every reasonable step to minimise risks and respond quickly to potential incidents.
7. International Data Transfers
While we are a UK-based company, some of our trusted service providers and partners may operate outside the UK. This may involve transferring your personal data to countries outside the United Kingdom.
To ensure your data remains safe, we apply one or more of the following safeguards:
- Adequacy decisions by the UK government.
- Standard Contractual Clauses (SCCs) approved by the ICO.
- Additional technical safeguards, such as encryption and limited access.
We will never transfer your data internationally without appropriate protections in place.
8. Your Rights
Under the UK GDPR, you have the following rights:
- Right of access – request a copy of your personal data.
- Right to rectification – correct inaccurate or incomplete data.
- Right to erasure – request deletion of your personal data in certain cases.
- Right to restrict processing – limit how we process your data.
- Right to data portability – request transfer of your data to another provider.
- Right to object – stop us from processing your data for marketing or legitimate interests.
To exercise any of these rights, contact us at: hanchutechnology@outlook.com
9. Marketing Communications
If you choose to receive marketing communications, we may send you updates about services, offers, and events. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
10. Cookies
Our website uses cookies and similar tracking technologies to improve functionality, enhance your browsing experience, and analyse traffic. Cookies are small text files stored on your device when you visit a website.
We use the following types of cookies:
- Strictly necessary cookies: enable essential website functions.
- Performance cookies: help us analyse how visitors use our site.
- Functional cookies: remember user preferences like language or region.
- Targeting/marketing cookies: deliver relevant advertising (only with consent).
You can manage or disable cookies in your browser settings. Please note, disabling certain cookies may affect website performance.
11. Third-Party Links
Our website may contain links to third-party websites, plugins, or services. These links are provided for your convenience only.
Please be aware:
- We do not control third-party websites.
- We are not responsible for their privacy practices.
- We recommend reviewing their privacy policies before sharing data.
By using external links, you do so at your own risk.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be published on our website with the revised “last updated” date. We encourage you to review this page regularly to stay informed.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
HANCHU TECHNOLOGY LTD
22 High Street, Gainsborough, England, DN21 1BH
Email: hanchutechnology@outlook.com
Phone: +44 (0) 7397 844405